FAQ

Frequently Asked Questions

Why Pasties by Post?

Cornish Pasties by Post takes the hassle out of shopping, providing a convenient way for you to purchase our products online.

How to Order

Placing an order is really easy, just click on the product that you would like to purchase, select the quantity of boxes that you would like delivered to your home and then add to the cart.

Once you are happy with your selection, go through to checkout where you can pay by Credit Card, PayPal or Apple Pay. Your transaction is secure and we don’t store any secure data.

Your Cornish Pasty Delivery

Once we have received your order, we pick, pack and deliver according to your selected delivery date.

Your order is stored in a freezer at -18 degrees until the very latest possible time of the day to ensure that the frozen goods shipment time is optimised.

Tracking Your Order

Once your order has been picked and is ready for despatch, you will receive an email from the courier with your tracking link, this will provide you with the ability to follow your pasties by post journey and check progress.

Post Delivery Instructions

Once you have received your order, it is important that you place the products in your freezer immediately. Alternatively you can bake the pasties off, allow to cool and then freeze for consumption at a later date

Next Day Shipping

Free Next Day Shipping applies to most Mainland UK addresses. (does NOT include Northern Ireland, Isle of Man or 2 day service area in Scotland)

At this moment in time 99% of our deliveries are made within 24hrs.

If you place your order before 1:00pm Monday to Friday, your order will be shipped the same day and will be delivered to you by courier next day unless you have selected a preferred delivery date.

If you place your order after 1:00pm on Friday, Saturday or Sunday then your pasties will be despatched on Monday and will be delivered to you by next day courier to your home on Tuesday.

It is important that you are available to take delivery of the goods on the day of delivery. Whilst the products are shipped in a frozen state in thermal packaging with ice packs, they may start to thaw if they are left outdoors by the postal service before you are able to collect.

We do not accept responsibility for goods that are delivered to an unattended property.

Baking Instructions

You will find an A4 flyer packed in the box with cooking instructions and pasty markings on the rear.

Follow the baking instructions on the rear of the flyer to guarantee a perfect pasty experience.

If you have a specific request, or would like to ask a question about your order, please send an email via our contact page or alternatively chat with us via the web chat facility which can be found to the bottom right of the screen, we answer web chat 5 days a week, Monday - Friday 9:00am to 5:00pm.

We hope you enjoy Proper Pasty products!