Refund Policy
REFUNDS/RETURNS
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Proper Pasty Company are committed to ensuring the satisfaction of our customers while maintaining clear and fair purchasing policies. The following outlines our No Refund Policy in relation to incorrect shipping details:
Incorrect Delivery Address Policy
Accuracy of Information: We rely on the accuracy of the information provided by our customers at the time of purchase. It is the customer’s responsibility to ensure that all details, especially shipping addresses, are correct and complete. We offer 3 opportunities for address checks prior to despatch, as follows:-
Shipping Address Verification Process:
At Checkout: Customers are prompted to review and confirm their shipping details before completing their order.
Order Acknowledgement Email: After placing an order, customers receive an email/SMS detailing their purchase, including the shipping address, as a confirmation.
Order Preparation Notification: An additional email is sent when the order is being prepared, providing another opportunity to review the shipping details.
No Refund for Incorrect Information: If a product is shipped to an incorrect address provided by the customer, Proper Pasty Company is not liable. In such cases, refunds will not be issued. This policy is crucial to prevent losses due to incorrect information provided by customers.
Customer Responsibility: It is imperative for customers to review all details, especially shipping addresses, at each verification point. We encourage prompt communication if any errors are discovered.
Contact for Queries: For any questions or concerns regarding your order, please contact our customer service team immediately by email sales@properpasty.co.uk. We are here to assist and ensure a smooth experience.
This No Refund Policy is part of our commitment to providing a transparent and trustworthy shopping experience. We appreciate your understanding and adherence to this policy.
Delivery Anomalies
It is important that there is someone available to take delivery of your order on the delivery date specified as we are unable to issue a refund for perishable or stolen/missing goods.
Refund Exceptions
- Incorrect product delivery due to Proper Pasty Error in picking (photo proof required within 48 hours of delivery)
- Perished Goods due to delivery delay, this excludes orders delivered to unattended property on stated date of delivery (as detailed above in 'Delivery Anomolies). Please allow 48 hours for the delivery
- Refunds will only be processed upon provision of photographs of packaging and product within an hour of delivery.
- In times of peak delivery volumes such as Black Friday, Cyber Monday or Christmas there may be instances where orders are delivered within 48 hours rather than next day. Our packaging is extremely robust and in most cases provides adequate conditions to maintain a frozen state for up to 48hrs. Where deliveries don't meet a next day delivery, we will assess the condition of the goods with customers and if deemed unfit for consumption, will offer a refund or an order reship. Our aim is to deliver the very best product in the best condition, timing is not of the essence, delivery of frozen goods are, so please allow 48hrs.
It is important that there is someone available to take delivery of your order on the delivery date specified as we are unable to issue a refund for perishable or stolen/missing goods.
Returns
As the goods are perishable, we are unable to accept returns. Please do not send your purchase back to the manufacturer.